AI Governance and Management
How to govern and manage AI is an important and pressing issue for boards and managers of human service organisations. Engage and expand your knowledge about safe and responsible use of AI tools, choosing and selecting the right AI tools, monitoring and oversight of AI tools, including AI agents, and important safeguards for AI use in an organisation.
What You'll Learn
This PracticeLab quiz helps you revisit the essential concepts that guide safe, quality practice. Answer the questions, read the explanations, and build confidence in the knowledge you bring to your role.
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AI Policy and Responsible Use Frameworks
Understand why organisations need clear AI policies and what a responsible use framework should cover, including acceptable use boundaries, staff obligations, and how policy connects to organisational values.
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Selecting and Vetting AI Tools
Learn how to evaluate AI tools before adopting them, including assessing data privacy risks, vendor accountability, cost transparency, and whether a tool is fit for purpose in a human services context.
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Risks and Safeguards in AI Use
Identify the key risks that AI use introduces to an organisation — including bias, data security, misinformation, and client harm — and the practical safeguards that reduce those risks.
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Monitoring and Overseeing AI in Your Organisation
Explore how boards and managers can maintain meaningful oversight of AI use, including tracking costs, reviewing outcomes, gathering staff feedback, and ensuring ongoing alignment with mission and values.