AI Prompting - how to avoid hallucinations

This PracticeLab quiz helps you revisit the essential concepts that guide safe, quality practice. Answer the questions, read the explanations, and build confidence in the knowledge you bring to your role.

1. 1

   What is AI Hallucination?

   Understand what AI hallucination means in practice — when AI tools generate plausible-sounding but inaccurate, fabricated, or misleading outputs — and why it happens in everyday workplace use.

2. 2

   Recognising the Risks of AI Hallucination

   Identify the real-world risks that AI hallucinations can create in human services work, including incorrect information being shared with clients, flawed decisions, and reputational or compliance consequences.

3. 3

   Writing Better Prompts to Reduce Hallucination

   Learn practical prompting techniques that reduce the likelihood of hallucinated outputs, including how to be specific, provide context, set boundaries, and ask AI to acknowledge uncertainty.

4. 4

   Checking and Verifying AI Outputs

   Apply simple verification strategies to review AI-generated content before using or sharing it, including cross-checking facts, spotting warning signs of hallucination, and knowing when human judgement must take over.