Conflict Resolution - Staff (Australia)
Practise your conflict resolution know-how in the office. How to de-escalate conflict as it rises in the workplace, support others to resolve conflict and shift the organisation's culture from conflict to celebrating diversity of views.
What You'll Learn
This PracticeLab quiz helps you revisit the essential concepts that guide safe, quality practice. Answer the questions, read the explanations, and build confidence in the knowledge you bring to your role.
- 1
Spotting the Signs of Rising Conflict
Learn to recognise the early warning signs of conflict in the workplace, including changes in communication, body language, and team dynamics before situations escalate.
- 2
De-escalating Conflict in the Moment
Practise practical techniques for calming tense situations at work, including how to respond to disagreements in meetings and one-on-one exchanges without making things worse.
- 3
Supporting Others to Work Through Conflict
Explore how to help colleagues navigate disagreements constructively, including when to step in, how to listen without taking sides, and when to involve a manager or mediator.
- 4
Shifting from Conflict to Celebrating Diverse Views
Understand how to shift the team culture from avoiding disagreement to valuing different perspectives, turning workplace differences into opportunities for better ideas and stronger relationships.