Conflict Resolution When You're Working with Young People (Australia)
Practise responding to conflict when it rises as you work with young people in high-pressure settings. How to de-escalate the heat out of the situation, support others to resolve conflict and shift from conflict to constructive dialogue.
What You'll Learn
This PracticeLab quiz helps you revisit the essential concepts that guide safe, quality practice. Answer the questions, read the explanations, and build confidence in the knowledge you bring to your role.
- 1
Reading the Room: Recognising Conflict Before It Escalates
Sharpen your ability to spot early warning signs of conflict in young people — including behavioural cues, group dynamics, and environmental triggers — so you can intervene before situations intensify.
- 2
De-escalation in the Moment: Practical Techniques for High-Pressure Situations
Apply evidence-informed de-escalation strategies — including tone, body language, pacing, and tactical communication — to reduce tension and help young people regain a sense of safety and control.
- 3
Supporting Young People to Resolve Conflict Between Each Other
Practise facilitating peer conflict resolution with young people, including how to position yourself as a neutral support, structure the conversation, and help young people reach their own workable agreements.
- 4
From Conflict to Dialogue: Rebuilding Connection After a Difficult Incident
Explore how to shift the dynamic after conflict has occurred — using restorative approaches to re-establish trust, repair relationships, and open space for constructive conversation with young people.