Conflict Resolution When You're Working with Young People (Australia)

This PracticeLab quiz helps you revisit the essential concepts that guide safe, quality practice. Answer the questions, read the explanations, and build confidence in the knowledge you bring to your role.

1. 1

   Reading the Room: Recognising Conflict Before It Escalates

   Sharpen your ability to spot early warning signs of conflict in young people — including behavioural cues, group dynamics, and environmental triggers — so you can intervene before situations intensify.

2. 2

   De-escalation in the Moment: Practical Techniques for High-Pressure Situations

   Apply evidence-informed de-escalation strategies — including tone, body language, pacing, and tactical communication — to reduce tension and help young people regain a sense of safety and control.

3. 3

   Supporting Young People to Resolve Conflict Between Each Other

   Practise facilitating peer conflict resolution with young people, including how to position yourself as a neutral support, structure the conversation, and help young people reach their own workable agreements.

4. 4

   From Conflict to Dialogue: Rebuilding Connection After a Difficult Incident

   Explore how to shift the dynamic after conflict has occurred — using restorative approaches to re-establish trust, repair relationships, and open space for constructive conversation with young people.