Governance of a Serious Incident
Practise how directors of health and social service organisations respond when a serious incident occurs, including understanding board responsibilities for oversight, duty of care, information flow, accountability, external communication, and regulatory obligations.
What You'll Learn
This PracticeLab quiz helps you revisit the essential concepts that guide safe, quality practice. Answer the questions, read the explanations, and build confidence in the knowledge you bring to your role.
- 1
Understanding the Board’s Role During a Serious Incident
Learn the distinction between governance and management responsibilities during a serious incident, including the board’s role in oversight, ensuring appropriate response processes, and maintaining duty of care to clients, communities, and stakeholders.
- 2
Ensuring Effective Information Flow and Board Oversight
Understand what information boards need during a serious incident, how to assess risk, ask appropriate questions, and ensure directors receive timely, accurate information without interfering with operational response.
- 3
Managing Accountability, Communications, and Stakeholder Trust
Learn how boards oversee organisational responses to serious incidents, including communication with clients, families, staff, media, funders, and other stakeholders while maintaining transparency and trust.
- 4
Understanding Reporting, Regulatory, and Learning Obligations
Understand when serious incidents may need to be reported to funders, regulators, insurers, or other authorities, and how boards ensure lessons are identified and improvements are embedded after an incident.