Social Media - Client Interactions
Are you are managing your social media engagement with clients, their families and whānau according to your policies?
What You'll Learn
This PracticeLab quiz helps you revisit the essential concepts that guide safe, quality practice. Answer the questions, read the explanations, and build confidence in the knowledge you bring to your role.
- 1
Approved Channels and Professional Boundaries
Understanding requirements for management approval, using authorised professional accounts, and maintaining appropriate boundaries when connecting with clients on social media.
- 2
Privacy, Consent and Risk Management
Obtaining informed consent, assessing platform suitability, managing privacy settings, and documenting risks when engaging with clients and whānau on social media.
- 3
Recording and Documentation Requirements
Meeting records management obligations by retrieving and documenting client interactions, understanding why ephemeral platforms are unsuitable, and maintaining account credentials appropriately.
- 4
Managing Online Groups and Peer Support
Setting up moderated client groups with clear purposes, obtaining group consent including from guardians of rangatahi under 16, establishing rules of engagement, and implementing moderation and escalation protocols.