Telehealth and Virtual Comms
Working safely using telehealth and other forms of virtual comms - general coverage of issues concerning consent, privacy, risk management and appropriateness of telehealth/virtual care.
What You'll Learn
This PracticeLab quiz helps you revisit the essential concepts that guide safe, quality practice. Answer the questions, read the explanations, and build confidence in the knowledge you bring to your role.
- 1
Telehealth Consent and Informed Choice
Understanding how to obtain valid consent before delivering services via telehealth, including explaining limitations and ensuring clients can make an informed choice about virtual care.
- 2
Privacy and Confidentiality in Virtual Sessions
Managing privacy risks when conducting remote sessions, including environment checks, platform security, and handling accidental disclosures during video or phone consultations.
- 3
Assessing and Managing Risk Remotely
Identifying when virtual delivery is not appropriate and knowing how to assess client safety, escalate concerns, and coordinate emergency responses when you are not physically present.
- 4
Professional Boundaries in Digital Communication
Maintaining appropriate professional boundaries when using email, messaging, and video tools, including response expectations, record-keeping, and avoiding dual-relationship risks online.
- 5
Determining Appropriateness - Clinical, Access & Equity Factors
Virtual care must be clinically appropriate. Consider Is this service eligible for ACC telehealth? Is telehealth the appropriate modality?