When the Unexpected Happens — Threatening Situations
Practise how staff in health and social service organisations respond to threatening situations, such as bomb threats, aggression or violence, by prioritising safety, getting the right help, protecting people, and managing the incident through to reporting and follow-up.
What You'll Learn
This PracticeLab quiz helps you revisit the essential concepts that guide safe, quality practice. Answer the questions, read the explanations, and build confidence in the knowledge you bring to your role.
- 1
Immediate Safety and Response
Knowing what to do first when a threatening situation occurs, including recognising immediate risks, moving away from danger, protecting people, following emergency procedures and avoiding unnecessary risk.
- 2
Getting Help, Reporting and Escalation
Knowing who to alert, what information to provide, and when to involve managers, security, emergency services, Police or other relevant responders.
- 3
Protecting People, Information and the Environment
Protecting clients, staff and others from further harm while managing sensitive information, maintaining privacy, securing the immediate environment and avoiding unnecessary disturbance of relevant evidence.
- 4
Supporting Affected People and Follow-Up
Knowing what happens after the immediate threat is managed, including documenting and reporting the incident, supporting affected people, communicating appropriately, participating in debriefing or review, and identifying opportunities for organisational learning.