AI – Everyone else is doing it. What's the harm?
Practice LibraryCoaching Scenario

AI – Everyone else is doing it. What's the harm?

~12 minutes
Administration
4 decisions
Intermediate
Privacy & Information Management

What a Coaching Scenario is

Not quiz style. This is judgement practice — you're put inside a real situation from human-services work and asked what you would actually do. It draws on the knowledge you use on the job, not the kind you can look up.

Every choice changes what happens next, and every choice gets a coaching beat straight after it: what drew you toward that option, and how it played out. What's held back is the verdict on your path, so you stay with what you'd genuinely do rather than working out what you're supposed to say.

4 decisions
Each one shaped by the one before it. No two paths through are the same.
Coaching as you go
A beat after every decision, naming the pull behind your choice and where it led.
A full debrief
Your whole path replayed at the end, with the reasoning behind each decision you made.
Evidence you can keep
A completed scenario is recorded in your PracticeLab and appears in your downloadable ProofKit.

Scenarios are made to be talked about. Most people finish one still turning it over, which makes them a ready-made prompt for supervision, a team meeting or a conversation with a colleague — everyone walks the same situation, and comparing where you each landed is often where the real learning happens.

This one ends with

Next time you feel the pull to find a quick workaround with client data, notice that feeling as a signal — and use it to ask the question rather than skip it.

The situation

You are Tania, an administration officer at a community health and social services organisation. This week you've been asked to pull together a quarterly report for the management team summarising service outcomes for a caseload of clients. The report is due by end of day Friday and your manager is counting on you to get it done.

You've drafted most of the report, but one section — a case summary paragraph describing outcomes for several clients — reads clunky and hard to follow. You've been using a free public AI writing tool on your personal laptop for private writing projects, and it occurs to you that pasting the paragraph in and asking it to clean up the wording would take about thirty seconds.

You pause. The paragraph contains first names, ages, postcodes, and brief descriptions of clients' health and social circumstances. You know this is sensitive. But then you remember overhearing two colleagues mention using AI tools at work last month — neither of them seemed worried about it, and nothing bad happened. The deadline is real, and the section genuinely needs work.

You sit with the cursor hovering over the text, about to copy it.

What you're practising

Confidentiality limitsPrivacy obligationsAuthorised technology useDocumentation standardsAccountability and transparency

Before you start, notice

Real-world decisions in scenarios like this are shaped as much by feeling as by reasoning. People often notice one of these pulls — naming what you feel before you decide is half the skill.

  • Deadline pressure — the urge to get it done and move on
  • Social proof — if colleagues did it and nothing happened, maybe it's fine
  • The rationalisation that a small shortcut isn't really a breach
  • Discomfort with raising a question that might make you look slow or unsure

Policies this draws on

  • Privacy Act 1988 (Cth) / Privacy Act 2020 (NZ)
  • Your organisation's AI and technology use policy
  • Your organisation's information security policy
  • Australian Privacy Principles / New Zealand Information Privacy Principles
  • Your own organisation's policies take precedence — check them where they apply.

Heads up — coaching scenarios work differently. You'll make a sequence of decisions as the situation unfolds, and after each one you'll get a coaching beat: what drew you toward that choice, and how it played out. The one thing held back is the verdict on the path you took — that lands in the debrief at the end, with your whole walk replayed alongside it.

Sign in to begin

New to Good Practice Hub? Coaching Scenarios come with PracticeLab Pro, or browse the practice library to see what else is there.

More Coaching Scenarios

See the whole library
Will I make things less safe if I start asking questions?Coaching Scenario

Will I make things less safe if I start asking questions?

You are a support worker at a women's refuge. It is mid-afternoon and the front desk is busy. You pick up the phone and the caller identifies himself as Senior Constable Tama Parata from the local police. He says he is investigating an incident from last night and needs to confirm whether a woman named Donna is currently staying at the refuge, along with her address and any contact details you hold for her.

Client Services · ~12 minutes

When you are learning about AI alongside your teamCoaching Scenario

When you are learning about AI alongside your team

You manage a team of eight at a community health and social services organisation. Last month, a couple of your team members started experimenting with AI tools — using them to summarise meeting notes from client sessions and team catch-ups. They are enthusiastic and say it is saving them hours each week. A third staff member has started using a different AI tool for drafting referral letters.

Manager · ~12 minutes

When you just need to get it finished.Coaching Scenario

When you just need to get it finished.

You are Amelia, an administration officer at a community health and social services organisation. It's 4:45 pm on a Thursday, and you've been working steadily through a backlog of client reports and funding acquittal documents that need to be finalised by Friday morning. You're not going to get there in time.

Administration · ~10 minutes