When you are learning about AI alongside your team
What a Coaching Scenario is
Not quiz style. This is judgement practice — you're put inside a real situation from human-services work and asked what you would actually do. It draws on the knowledge you use on the job, not the kind you can look up.
Every choice changes what happens next, and every choice gets a coaching beat straight after it: what drew you toward that option, and how it played out. What's held back is the verdict on your path, so you stay with what you'd genuinely do rather than working out what you're supposed to say.
- 4 decisions
- Each one shaped by the one before it. No two paths through are the same.
- Coaching as you go
- A beat after every decision, naming the pull behind your choice and where it led.
- A full debrief
- Your whole path replayed at the end, with the reasoning behind each decision you made.
- Evidence you can keep
- A completed scenario is recorded in your PracticeLab and appears in your downloadable ProofKit.
Scenarios are made to be talked about. Most people finish one still turning it over, which makes them a ready-made prompt for supervision, a team meeting or a conversation with a colleague — everyone walks the same situation, and comparing where you each landed is often where the real learning happens.
This one ends with
Next time someone on your team asks to try a new digital tool, notice whether you are responding from curiosity and process, or from pressure and uncertainty.
The situation
You manage a team of eight at a community health and social services organisation. Last month, a couple of your team members started experimenting with AI tools — using them to summarise meeting notes from client sessions and team catch-ups. They are enthusiastic and say it is saving them hours each week. A third staff member has started using a different AI tool for drafting referral letters.
You have not set any guidelines yet. You are genuinely uncertain about AI yourself — you can see the appeal, but you also know these tools carry real risks: they can generate inaccurate information, and there are real questions about where client data ends up once it is uploaded to a third-party platform. Your organisation does not have a policy on AI tools yet, and your own manager has not raised the topic.
This week, a team member — Emma — asks if she can start using an AI tool to draft case notes. She says she heard other teams in the sector are doing it. She shows you the tool on her phone; it is a free consumer-grade app and its privacy settings are unclear. You feel the pressure of being behind, but you also feel unsure about whether you have the authority — or the knowledge — to make this call on your own.
This is a moment that will shape how your team understands AI, privacy, and their own professional obligations. How you respond to Emma — and what you do next — will set a pattern.
What you're practising
Before you start, notice
Real-world decisions in scenarios like this are shaped as much by feeling as by reasoning. People often notice one of these pulls — naming what you feel before you decide is half the skill.
- Pressure to look across it — feeling like you should already have an answer when you do not
- The pull to say yes quickly so you do not seem like you are blocking innovation
- Discomfort with not knowing, and the urge to defer to whoever seems most confident
- Anxiety about being left behind, and the risk that it overrides careful thinking
Policies this draws on
- Privacy Act 1988 (Cth) / Privacy Act 2020 (NZ)
- Australian Privacy Principles (APPs)
- Your organisation's information security policy
- Your organisation's acceptable use policy
- Your own organisation's policies take precedence — check them where they apply.
Heads up — coaching scenarios work differently. You'll make a sequence of decisions as the situation unfolds, and after each one you'll get a coaching beat: what drew you toward that choice, and how it played out. The one thing held back is the verdict on the path you took — that lands in the debrief at the end, with your whole walk replayed alongside it.
New to Good Practice Hub? Coaching Scenarios come with PracticeLab Pro, or browse the practice library to see what else is there.
More Coaching Scenarios
See the whole library
Coaching ScenarioWill I make things less safe if I start asking questions?
You are a support worker at a women's refuge. It is mid-afternoon and the front desk is busy. You pick up the phone and the caller identifies himself as Senior Constable Tama Parata from the local police. He says he is investigating an incident from last night and needs to confirm whether a woman named Donna is currently staying at the refuge, along with her address and any contact details you hold for her.
Client Services · ~12 minutes
Coaching ScenarioWhen you just need to get it finished.
You are Amelia, an administration officer at a community health and social services organisation. It's 4:45 pm on a Thursday, and you've been working steadily through a backlog of client reports and funding acquittal documents that need to be finalised by Friday morning. You're not going to get there in time.
Administration · ~10 minutes
Coaching ScenarioWhat happens if you just clear out the clutter?
You are Mia, an administration officer at a community health and social services organisation. You've been asked to clear out the clutter in the filing room — a job that's been sitting on the to-do list for months. As you work through the shelves, you find a significant number of client files that haven't been touched in years. Some date back more than a decade. Others are from three or four years ago.
Administration · ~10 minutes