
It's Friday night. This can't wait... Can it?
What a Coaching Scenario is
Not quiz style. This is judgement practice — you're put inside a real situation from human-services work and asked what you would actually do. It draws on the knowledge you use on the job, not the kind you can look up.
Every choice changes what happens next, and every choice gets a coaching beat straight after it: what drew you toward that option, and how it played out. What's held back is the verdict on your path, so you stay with what you'd genuinely do rather than working out what you're supposed to say.
- 4 decisions
- Each one shaped by the one before it. No two paths through are the same.
- Coaching as you go
- A beat after every decision, naming the pull behind your choice and where it led.
- A full debrief
- Your whole path replayed at the end, with the reasoning behind each decision you made.
- Evidence you can keep
- A completed scenario is recorded in your PracticeLab and appears in your downloadable ProofKit.
Scenarios are made to be talked about. Most people finish one still turning it over, which makes them a ready-made prompt for supervision, a team meeting or a conversation with a colleague — everyone walks the same situation, and comparing where you each landed is often where the real learning happens.
This one ends with
The next time something lands in your inbox that feels too big to sit on and too sensitive to forward, notice what you reach for first — that instinct is worth naming before you act on it.
The situation
It's 8pm on a Friday when your phone buzzes with a new email. You're the Board Chair of a mid-sized community health and social services organisation. The sender is Emilia, a programme coordinator you've met twice at staff events. The subject line reads: 'Something you need to know — please keep this confidential'.
In the email, Emilia alleges that Desmond, a fellow director on your board, has been directing a supplier contract toward a company in which his brother holds a significant financial interest. She says the decision bypassed the normal tendering process and that her manager dismissed her concerns when she raised them internally two months ago. She names two other staff members who she says witnessed parts of this. She ends with: 'I'm only telling you because I didn't know where else to go. Please don't tell anyone I sent this.'
You sit with the email for a moment. You know Desmond — he's been on the board for four years, is well-regarded, and is mid-way through chairing a major strategic review. You also know that if even part of what Emilia says is true, this is a serious governance failure: a potential conflict of interest, a procurement breach, and a possible misuse of a director's position. The organisation serves vulnerable communities and receives public funding. The stakes are real.
It's Friday night. You have no EA, no governance advisor on call, and the next scheduled board meeting is six weeks away. You need to decide how to move — and how fast.
What you're practising
Before you start, notice
Real-world decisions in scenarios like this are shaped as much by feeling as by reasoning. People often notice one of these pulls — naming what you feel before you decide is half the skill.
- The urge to act immediately — doing something feels like responsibility, but speed without process creates its own risks
- Loyalty to a known colleague and the discomfort of treating a well-regarded person as a suspect
- The pull to honour Emilia's request for confidentiality, even when full confidentiality may not be possible
- Anxiety about being alone with this — wanting to share it with someone to lighten the weight
- The temptation to minimise — maybe there's a simple explanation, maybe it can wait until Monday
Policies this draws on
- Protected Disclosures (Protection of Whistleblowers) Act 2022 (NZ)
- Public Interest Disclosure Act 2013 (Cth)
- Your organisation's whistleblower policy
- Your organisation's conflicts of interest policy
- Your organisation's board charter
- Your own organisation's policies take precedence — check them where they apply.
Heads up — coaching scenarios work differently. You'll make a sequence of decisions as the situation unfolds, and after each one you'll get a coaching beat: what drew you toward that choice, and how it played out. The one thing held back is the verdict on the path you took — that lands in the debrief at the end, with your whole walk replayed alongside it.
New to Good Practice Hub? Coaching Scenarios come with PracticeLab Pro, or browse the practice library to see what else is there.
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